From your first visit, we work hard to serve you. We are mindful of our customers’ needs and understand that returns are sometimes necessary. We wish we could accept all returns without limitation, but this is not possible. Our return policies are designed to help customers return merchandise and receive refunds quickly.
Thank you for honoring our return policies so that we can continue to bring you excellent products on The SPACE.com Store.
Packaged Products (Sealed & Unopened)
-We offer a 30-day, money-back guarantee on unopened products. Keep in mind that the security seal on the package must be undamaged for the product to be considered unopened.
-Defective merchandise will be replaced with the exact same item only.
-Refunds or credits do not include original or return shipping and handling charges; we refund the cost of the product only.
Customer Refused Shipments
-Your shipping fees will not be refunded if you refuse our shipment at the time of delivery; also, an additional restocking/handling fee of $10.00 will be charged to your card.
How Do I Return a Product?
To return a product, please follow these steps:
-Contact us within 30 days of the original purchase date by email
-Provide the following information when you contact us:
-Your original order number (located on packing slip),
-The name of product being returned,
-The reason for return,
-Your daytime telephone number and email address.
Return shipping costs and a $10.00 restocking fee will be applied to each returned product.
For your protection, we recommend all returns be sent by means of a "traceable" shipping method (such as UPS Ground). You must pay all costs related to return shipping.
Please use the merchandise-return label you received with your shipment, or mail returns to this address:
The SPACE.com Store
Attn: Returns Department
2425 Lincoln Avenue
Ogden, UT 84401
Return the merchandise within 15 days of contact. Write "RETURN" clearly on the outside of the package, below your return address. PACKAGES WITHOUT "RETURN" WRITTEN ON THEM WILL BE RETURNED TO THE SENDER.
-Orders placed on The SPACE.com Store cannot be cancelled online. To cancel orders please email customer service firstname.lastname@example.org.
-All orders process immediately. If your order has not yet shipped, it may be possible to cancel the order.
-Cancellations filed after a shipment has commenced transit must follow our return policy instructions.
-We accept Visa, MasterCard, American Express, and Discover and charge your credit card when your order is processed.
-You will receive a confirmation email when we receive your order. (Please review this email for accuracy.) The SPACE.com Store ships orders with the United States Postal Service (USPS) and United Parcel Service (UPS). Your order will process in 1-3 business days and the delivery time varies on the method of shipping that you choose.
-If your package is lost or damaged in transit, please send us an email at email@example.com and please include your order number.
* We find that not all shipping dates are as accurate as the Post Office claims. From our experience these times seem to reflect a more accurate time frame with regards to delivery.
-USPS Standard: 2-9 Business days (excluding Alaska and Hawaii)
-*10 – 14 Business Days
-UPS Ground: 3-7 Business Days
-UPS 2nd Day Air: 2 Business Days
-UPS Next Day Air: 1 Business Day
International Standard Shipping
-*2 – 6 weeks (Depends on which country the item is being shipped to)
We are happy to ship internationally within the limits of the law. To determine eligibility for international shipping, email us at firstname.lastname@example.org. Please note that customs, duties and taxes are not included in our freight calculation; these costs are your responsibility.