Privacy and Security

Your Privacy and Security are Important to Us

We value our customers and understand the importance of protecting your privacy rights. We have published this online Frequently Asked Questions document to let you know what information we collect when you visit our web site, why we collect it and how it is used. Changes may be made to our privacy policy. Visitors should check back periodically to stay informed of changes or updates.

1. What personal information does Herman Street collect? Herman Street does not collect any personally identifiable information about individuals, except when such information is voluntarily submitted by the user. In common with many websites, Herman Street automatically logs certain non-personally identifiable information about visits to our website. This information is used for system administration and for producing usage statistics.

2. What does Herman Street do with my name and address? We use your name, email address, phone number, mailing address and credit card information to process your orders and comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or technical support. All personally identifiable information is stored in a secure database. We do not sell or rent your name or other personal information to third party vendors.

3. What type of mail do you send? We send information that you tell us you will find useful. If you become our customer, we may send you special offers, electronic newsletters, surveys, or site and product notifications. You may opt-out from future notifications at any time by clicking on the unsubscribe link located near the bottom of these communications or click here

4. Is it safe to shop online?  Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity is used for your protection. SSL is the industry standard security protocol to encode sensitive information, such as your credit card number. Our site is certified by DigiCert, which verifies that our site is authentic and that we use SSL security. To view our DigiCert Certificate, click on the link or the image of the closed lock key at the bottom of your browser window.

5. What does it mean to be a secure site? Before completing any transaction on a website, you should make sure it is a secure site. Being on a secure site means you are connected under the cloak of SSL security. You can tell if you are on a secure site if you see a padlock or key somewhere on the bottom of your browser window. If the lock is closed or if the key is unbroken, the site is secure.

6. What are cookies and how do they affect my privacy? A “cookie” is a small text file that serves as an identifier stored on your machine. Although they are not required to browse our site, we use cookies to make web shopping possible. For instance, when you are ready to purchase an item, a cookie allows our site to “remember” you have added the item to your cart. Like all online shopping sites, you must set your Internet security settings to accept cookies in order to shop at Herman Street.

7. What if I still have privacy concerns? eMail us or call 1-866-648-2140. Note: Our site does link to other sites and Herman Street is not responsible for the privacy practices or the content of such websites.