Returns

From your first visit, we work hard to serve you. We are mindful of our customers’ needs and understand that returns are sometimes necessary. We wish we could accept all returns without limitation, but this is not possible. Our return policies are designed to help customers return merchandise and receive refunds quickly.
Thank you for honoring our return policies so that we can continue to bring you excellent products on Herman Street.

Box Products

We offer a 30-day, money-back guarantee on unopened products. Keep in mind that the security seal on computer software must be undamaged for the product to be considered unopened.

Defective merchandise will be replaced with the exact same item only.

Refunds or credits do not include original or return shipping and handling charges; we refund the cost of the product only.

Customer Refused Shipments

Your shipping fees will not be refunded if you refuse our shipment at the time of delivery; also, an additional restocking/handling fee of $10.00 will be charged to your card.

Software Downloads

License returns will be honored within 30 days of the purchase date for the following reasons only:

  • Error made in order processing (for example, wrong products shipped, wrong quantity shipped, duplicate product ordered)
  • Defective Downloads: Must fully work with tech support, if tech support cannot resolve problem only then will we issue a refund. You will need to send us all email correspondences with tech support including your ticket support number. Some of our products tech support will only work with you if you have a disk. We will send out a disk free of charge so that you may get assistance.

To be considered for a refund you must send an email to support@hermanstreet.com within 30 days from purchase date.
List the following information in the body of your email:

  • Your order number
  • The date of order
  • The name of our product that you have purchased
  • Please describe the issue and/or reasons you are no longer wanting to use the software

All shipping and handling expenses for our backup CD are non-refundable.
Software Products are furnished "AS IS" and we do not guarantee that the software itself is without error, regardless of whether the product has been distributed via CD or electronic download.

How Do I Return a Product?
To return a product, please follow these steps:

  1. Contact us within 30 days of the original purchase date by email
  2. Provide the following information when you contact us:
    • your original order number (located on packing slip),
    • the name of product being returned,
    • the reason for return,
    • your name.
    • your daytime telephone number and email address.
  3. Return shipping costs and a $10.00 restocking fee will be applied to each returned product..
  4. For your protection, we recommend all returns be sent by means of a "traceable" shipping method (such as UPS Ground). You must pay all costs related to return shipping.
  5. Please use the merchandise-return label you received with your shipment, or mail returns to this address:

    Herman Street
    Attn: Returns Department
    3035 Scott Lane Dr.
    Ogden, UT 84401
    1-866-648-2140

  6. Return the merchandise within 15 days of contact. Write "RETURN" clearly on the outside of the package, below your return address. PACKAGES WITHOUT "RETURN" WRITTEN ON THEM WILL BE RETURNED TO THE SENDER.

Order Canceling

Orders placed on Herman Street cannot be cancelled online. To cancel orders please eMail customer service support@hermanstreet.com.

All orders process immediately. If your order has not yet shipped, it may be possible to cancel the order. Cancellations filed after a shipment has commenced transit must follow our return policy instructions.

Payment, Shipping and Downloads

We accept Visa, MasterCard, American Express, and Discover and charge your credit card when your order is processed.


Shipping

You will receive a confirmation email when we receive your order. (Please review this email for accuracy.) Herman Street ships orders with the United States Postal Service (USPS) and United Parcel Service (UPS). Your order will process in 1-3 business days and the delivery time varies on the method of shipping that you choose.

If your package is lost or damaged in transit, please send us an email at support@hermanstreet.com. Please include your order number.

Shipping Times

* We find that not all shipping dates are as accurate as the Post Office claims. From our experience these times seem to reflect a more accurate time frame with regards to delivery.

USPS Media Mail: 2-9 Business days (excluding Alaska and Hawaii)
*10 – 14 Business Days
USPS First Class Mail: 1-3 Business Days
*3 – 5 Business Days
USPS Parcel Post Mail: 2-9 Business days (excluding Alaska and Hawaii)
*5 – 7 Business Days
USPS Priority Mail: 1-3 Business Days
*2 - 4 Business Days

UPS Ground: 3-7 Business Days
UPS 3 Day Select: 3 Business Days
UPS 2nd Day Air: 2 Business Days
UPS Next Day Air Saver: 1 Business Day (Late Afternoon Delivery)
UPS Next Day Air: 1 Business Day
UPS Next Day Air Early A.M: 1 Business Day (Early Morning Delivery)

International Standard Shipping
*2 – 6 weeks (Depends on which country the item is being shipped to)

Software Downloads

Software downloads are subject to the End User License Agreement (EULA) and our software download procedures. Upon payment verification, you will receive an email with download instructions.

If you have not received an email with download instructions or an activation key after one hour, you may need to add our email address to your email's Address Book or list of approved email senders. You may also go to http://store.hermanstreet.com/download_order_ information.php and enter your order number and email address to find your activation codes and download links.


NOTE: If you have Windows Service Pack 2, a firewall or other protective software installed, you may need to adjust your settings or click a dialogue bar to allow popups temporarily. This adjustment will permit the download popup box to appear. Reset your original security settings when the download is complete.


International Shipments

We are happy to ship backup CD's for digital software downloads to our international customers, however we are unable to fulfill orders outside of the United States for all other shipments of physical goods. Please note that customs, duties and taxes are not included in our freight calculation and are the customer's responsibility.