We offer a 30-day, money-back guarantee on undamaged merchandise. Refunds or credits issued by Herman Street will be for the cost of the item only, minus a 15 percent restocking fee. We do not refund for original or return shipping fees.
Returns on software downloads will be honored within 30 days of the purchase date for the following reasons only:
- Duplicate order
- Wrong product. Customers are required to purchase the correct software before they will be issued a refund for their original purchase.
- Defective Download. To be eligible for a refund, we ask that you make a good faith effort to resolve the issue with our technical support department first. In the event that technical support cannot solve your issue, you will need to send us all email correspondence with tech support, including your tech support ticket number.
How Do I Return a Product?
Contact us by email firstname.lastname@example.org or phone (866-648-2140) within 30 days of the original purchase date. Include the following information:
- The name of the product being returned
- The reason for the return
- Your name and order number
Please send all merchandise returns to the following address within 30 days of the purchase date:
3035 Scott Lane Dr. Suite 116
Ogden, UT 84401
Include your full name, order number and telephone number inside the shipping box. For your protection, we recommend all returns be sent by means of a "traceable" shipping method, such as UPS Ground. You must pay all costs related to return shipping.